Frequently Asked Questions

Frequently Asked Questions


We hope that this page answers any questions you have.  If not, please contact our customer service department and they will be happy to help you.

Catalogs and Documentation

  • Q.  Where can I find Bonfiglioli product catalogs?
    A. You can find links to catalogs within our website, on individual product pages.  Or you can visit BonfiglioliDocsLibrary.com where you can find current catalogs, user manuals, certifications and more. 
  • Q. Where can I find user manuals for Bonfiglioli products?
    A. You can find most user manuals on our website or at BonfiglioliDocsLibrary.com

Products and Purchasing

  • Q. I would like a 2D or 3D drawing of a Bonfiglioli product.  Where can I find one?
    A. Mosaico is a web-based tool that provides access to technical specifications and drawings in PDF and a variety of other formats.  Only authorized users can access Mosaico.  You can learn more about Mosaico and request access here.

Repairs and Warranty

  • Q. I have a question about my Bonfiglioli product warranty or need to file a claim for service, repair or replacement.  Who should I contact?
  • A. The Bonfiglioli USA after-sales department can help.  You can email our after-sales department or call directly +1 859-538-1428

Bonfiglioli Distributors

  • Q. Does Bonfiglioli have a distributor in my area?
    A. Bonfiglioli has a wide distribution network across North America (USA, Canada, Mexico and Central America).  Our BEST (Bonfiglioli Excellence Service Team) partners are authorized distribution and build centers for Bonfiglioli products, and they adhere to strictly enforced service and quality standards.  Use our online search tool to find a distributor in your area. If you don't have a distributor in your area, contact customer service. 

Miscellaneous

  • Q. What industry and quality certifications does Bonfiglioli have?
    A. Bonfiglioli is certified to ISA 9001:2008, ISO 14001 and OHSAS 18001 and also has numerous international product certifications. You can find all of our certifications here.
  • Q. What languages are spoken by staff in North America?
    A. English, Spanish, French and Italian. 
  • Q. Where are you located?
    A. The North America headquarters is in Hebron, KY.  Please contact your local sales rep if you would like to visit or take a tour.
Bonfiglioli USA

Bonfiglioli USA

3541 Hargrave Dr.
Hebron, KY 41048
+1 859 334 3333 (phone)
+1 859 334 8888 (fax)

Click here for directions